Employee Training

Today’s owners and managers in the auto rental industry are busier than ever. With the constant demands of your day-to-day operation, proper and thorough employee training often becomes a low priority. That’s where we can help. Call Jim Schalberg Auto Rental Solutions today at (800) 396-9128 for more information.

Sign Up for Employee Training Enlisting the services of a professional car rental training expert will free up the valuable time you need for operations, while ensuring that your staff is receiving the industry knowledge and insight they need to perform their jobs exceptionally well. Arming your employees with the right tools and education will result in happier customers, a streamlined workplace and most importantly – higher revenue, not to mention, more rentals with more repeat and satisfied customers.

 

Training Options - Web Seminars, Live Instruction, and More

In the past, off-site employee training often meant sending your staff off to a faraway city, and incurring hundreds (if not thousands) of dollars in hotel and other travel related expenses. Thankfully, we are able to offer a more convenient, less costly way to achieve the same goal.

Web Seminars: Our web seminars are a popular option for employee car rental training. Your staff gathers in the location of your choice or logs onto a session right from their computer work station and our instructor teaches on screen from a live video and audio feed. During this interactive training session, you and your employees have the opportunity to ask questions and get immediate answers and feedback.

Live Instruction: We are also available to come to your facility (or another designated location) for a live training workshop. Employees are often more engaged with a live instructor in the room – no matter which method you choose. Our goal is to give you a great return on your investment – a well-trained team that is poised to deliver the best in customer service and company efficiency.

Front Counter Training

Designed for either new or existing employees, our teaching modules cover several essential topics in the car rental industry. Companies can either schedule an overview session which touches on all topics, or request a more comprehensive and in-depth training session on individual topics. Just let us know what would benefit you the most, and we’ll be happy to customize your session to your needs.

Below are some examples of frequent topics we cover:

  • Qualifying customers
  • Proper counter procedures
  • Customer service
  • Office protocol & etiquette
  • Meet and greet methods
  • Upselling techniques

Advanced Training for Managers

In addition to front desk employee training, we also offer more advanced topics for those at the managerial level. Some of our management training topics include:

  • Daily operations
  • Balancing daily business reports
  • Inventory control
  • Cash management
  • Sales techniques
  • Product monitoring (maintenance of fleet, etc.)
  • Employee training procedures

Customized Training for Other Types of Rental Businesses

Not in the auto rental industry? No problem. We also offer customized training sessions for rental businesses such as RV rental companies, trailer rental companies (light duty flatbeds, pull-behinds, etc.) and truck rental companies (light duty trucks).

Call us today at (800) 396-9128 for more information or to schedule your next training session with Jim Schalberg Auto Rental Solutions. We also provide a wide variety of car rental products to help your business succeed.